Take Caution: These Are the Most Typical Smartphone Damage Types

Smartphones are big purchases these days, but accidents do happen, and our phones often have broken buttons, cracked screens, and scratched edges.

Allstate Protection Plans says that in 2023, 78 million smartphone users in the US broke their phones. The number of broken screens fixed last year jumped to $8.3 billion, almost three times the $3.4 billion people spent the year before. That’s down from 87 million in 2020.

It used to be that water damage was the biggest problem for smartphone users. These days, though, phones can handle being submerged in water (or the toilet). Now, here are the worries that Allstate says are the most important:

• Broken screens (67%).
• Problems with Wi-Fi or connections (28%).
• Touch screen issues (24%).
• Charging port that is loose or broken (22%).
• Damage from water (21%).
• The battery not working right (21%).
• Corners or sides that are chipped (20%)
• Problems with the speaker (17%)
• Corner or side dents (15%)
• Camera(s) not working right (14%).
• Microphone(s) not working right (11%).

But if a broken phone is still working, 49% of poll participants wouldn’t fix it right away because of the cost (39%), not wanting to be without their device (21%), and not wanting to throw a working phone into a dump (12%).

People who do repair their devices usually do it right away. A lot of people try to start the repair process the same day their device breaks, whether they go through the maker, take it to a repair shop, or try to fix it themselves.

Concerns about the environment are also important; 51% of those surveyed say they are likely to choose brands that have environmental programs. Brands seem to be aware of this measure, as many new smartphones, like the iPhone 15 and Galaxy S24, are made with recycled materials. Apple has put twice or even three times as much effort into being green.

Most of the people who answered liked it when brands use carbon credits, recycled glass, recycled packaging, and recycled ocean plastics. People seemed to follow through with what they said when they got rid of their old smartphones; only 14% of respondents got rid of their old smartphones. Others either keep them as copies, give them to family, or throw them away.

Allstate’s polls were sent out in May and December 2023, and 2,504 people filled them out.

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